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How Can We improve the homelessness experience in San Jose, CA?

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Alex Ortega

Thank you for this wonderful opportunity. It has been an eye-opening experience, both working with such a dedicated group of students and committed partners of the community. We can't wait to continue this project and hopefully see what other impacts SJSU/DFA will create together in the future.


Here is what we've done:
https://www.youtube.com/watch?v=_XSNHgWVHL4&feature=youtu.be

2 years ago ·

Catherine Chung - Wonderful work team! Congratulations on all you have accomplished throughout the project. I really enjoyed hearing what you all have learned from going through the process from connecting with your local partner and all the way through testing with them, and also seeing the great relationships you all have built from engaging with the members of the community. After submitting the video, there is no requirement from our end for you all to continue the project, but as you all are at a great stage for second round of testing and all, I encourage you all to continue your project efforts. Y'all are on a great track!

Once again, congratulations on your great work and we will be in touch about completing the DFA New Studio Application process within two weeks! Please let me know if you all have any questions in the meantime.

2 years ago

Luis

Week 4: Our team finished Week 3 with some adjustments in the project. We rearranged the team's tasks and responsibilities. Now that we are focused on designing for Women's Gathering Place, the team met with Eileen Hunter, the entrepreneur of the project, and she gave us some insights.

Over the weekend we generated mock ups based on Eileen's feedback to test them with a few women from Women's Gathering Place. Early in the week the team met with Leslie to talk about our concepts and get her feedback.

Today, Thursday, we tested the mock ups with a few users. Eileen invited a few ladies for the testing meeting. They tried them on, they gave us feedback, and they also shared other ideas to solve the problem of keeping their valuable belongings safe.

Tonight we are putting the video together to have it ready asap.

Let us know if you have any questions.

P.S. I've tried to post pictures or videos, but I could not figure out how to do that through loft.
Any advice?

Luis

2 years ago ·

Catherine Chung - Thanks for the update Luis! Great to know the testing session went well.

2 years ago

Catherine Chung - Try the "Files" tab to post pictures and/or videos!

2 years ago

Catherine Chung

Hello team! I didn't receive an update so checking in to see how you all are doing & the project is going. With the video due this Sunday, I can imagine how crazy things are over there. I'd still love to hear a quick update on how the project is going! :)

2 years ago ·

Luis - Hi Catherine!

Excuse us for the late update!

2 years ago

Alex Ortega

Week 3: Working with a downsized team to focus on the collaboration with Women's Gathering Place. After meeting Leslie today, she has given us a clear focus on the project and will be an ongoing advisor as well as Eileen Hunter, the entrepreneur of the project. This week will be filled with ideation and quick mockup. This will then set the stage for our final week of user testing

2 years ago ·

Catherine Chung - Hi Alex! Good to hear the team is going well and your meeting with Leslie was super helpful. After meeting with Leslie, what is the focus of the project? In the update from Luis, yall mentioned that "this woman NEED something that is fashionable, and durable". What brought you to that observation/learning?

2 years ago

Catherine Chung - If yall would like some feedback on your ideas/testing plan, please post a picture or something and I can comment! Let me know :)

2 years ago

Vincent Quy Nguyen joined the project

2 years ago ·

Luis created a new goal:

Week 2: Reframe your problem with a mentor and ideate potential solutions

2 years ago ·

Luis - Hello DFA,

During the last week, "Week 2", we noticed a big decline of our members from both teams. Despite the member decline, we spoke to our mentors to reframe the problem, and that was very motivating and inspirational.

Fort Week 3, our mentor, Leslie Speer, connected us to some local organizations in the San Jose area that focus on providing help to low-income and homeless woman. One of the biggest concerns for this woman was not having a safe place or accessory where they could keep their belongings. For example, their money, cellphone, ID etc. We also understand that this woman NEED something that is fashionable, and durable. We will be meeting with the users within the next couple of days to present a few ideas/concepts, get feedback from them and from our mentor to start prototyping and testing.

Thank you for your flexibility about forming one team.

We will keep you posted on our process for this coming week.

2 years ago

Stand for Sunday, Feb 21

What’s your sprint goal for this week?
Week 1: Interviews and observations with users and stakeholders
Are you on track to achieving your sprint goal?
Yes
What specific progress have you made toward the goal since last stand?
This week was purely learning about the houseless community around SJSU campus. The school is surrounded by multiple organizations dedicated to serve those in need of shelter, food, job, and as well as individuals with addictions.

Team members interviewed users, and those who run the programs at the organizations.

Topics directed in the interviews: safety, food, shelter, community, transportation, addictions, rehabilitation, family.
What will you achieve between now and the next stand?
Our teams will meet with our mentors to talk about the information we gathered. We will reframe the problem and identify patterns, and will start thinking about possible solutions.
What obstacles are in the way of achieving your sprint goal? Who do you need to talk to or what will you do to overcome these obstacles?

Catherine Chung - Hello Luis! Thanks for the update. Seems like the project is moving along pretty nicely. Sounds like yall are doing some in-depth research about the homeless community around SJSU. Curious to see what kinds of stories really stood out to you all and how that can potentially impact the final solution. Glad you are meeting with the mentors to start to synthesize research and gain insights. As you start to synthesize, do think about the attributes you want your solutions to have in order to create impact. Yay ideation!

2 years ago

Catherine Chung - Note about documentation and sensitivity. If they have not been an issue for yall, great. If they have been, here are some things I would recommend.

If the partner doesn't want to be photographed or have photographs of their clients, that is understandable. I would recommend you all to have a conversation with the partner that goes something like 'we completely understand that this is a sensitive topic, we want to respect the privacy and identity of those that you serve. At the same time, we also would like to highlight the work that you do and share real stories. What are ways we can document the project that let's us capture real stories while protecting the privacy of those you serve? etc.'

Some options include: doing voice recordings and overlaying those with stock pictures or real pictures, using pseudonyms, doing interviews with the partner themselves in their office, taking shots of the space that have no people in them, and making sure that you share anything with the partner and ask for permission before releasing to the public as the process moves forward.

2 years ago

Luis

STEP #3 REPORT:

Week 1: Interviews and observations with users and stakeholders

During this week we gathered very valuable information from users and stakeholders.
Several interviews were conducted from both teams in a rich collaboration from leaders, community members and professionals, and users.

2 years ago ·

Luis created a new goal:

Week 1: Interviews and observations with users and stakeholders

Goal: gather information to learn about needs in the houseless community around San Jose.

2 years ago ·

Luis joined the project

2 years ago ·

Stand for Monday, Feb 15

What’s your sprint goal for this week?
Assembling the teams and getting them active and up to speed.
Are you on track to achieving your sprint goal?
Yes
What specific progress have you made toward the goal since last stand?
We have reached out via social media and word of mouth to as many individuals as possible.
What will you achieve between now and the next stand?
By the next stand I hope to have the teams fully assembled and the project through its first phase which is interviews and observations.
What obstacles are in the way of achieving your sprint goal? Who do you need to talk to or what will you do to overcome these obstacles?
Time commitment is a tremendous burden because people are very busy and a few hours a week can end up being a real burden. In order handle this problem we are constructing a timely schedule so we assure our team members that every minute they work with us is productive.

Catherine Chung - Hello all! Congrats on making it to Round 3 and excited to follow your progress this month!

2 years ago

Catherine Chung - Your goal for the week sounds great. Even a short 20-30 minute interviews can reveal a lot about the stakeholders/problem space. You can also ask a team member to do at least 1 interview to reduce the load on everyone else. Good to hear that you are making sure that team meetings are as productive as possible. If yall have any questions, please post here! I'll get back to yall asap :)

2 years ago

Fred Miller created a new goal:

Obtain interviews and observations with regards to the identified areas of opportunities: jobs, shelter, food.

2 years ago ·

Fred Miller

This week, the leadership came together on Thursday to discuss our teams development through stage 2 and furthermore break down the stage 3 information packet in order to understand the tasks that are to come. With the deadline just less than a month from today we have assigned roles throughout the leadership team in order to better distribute the responsibilities that need to be handled. Each team will be headed by one individual; for team 1 the leader is Luis Soto and for team 2 the leader is Alex Ortega. For this upcoming week we are going to finish assembling the teams and move forward by briefing everyone new on how the project will be laid out. The first step is to reach out to the community of San Jose and get a hold of users and talk to them directly in order better understand their needs with regards to the already identified areas of opportunities: jobs, shelter, food. The next step will be to regroup and synthesis all the gathered information and assess where our teams can begin working on solutions.

2 years ago ·

Fred Miller joined the project

2 years ago ·

Sharanya Sanjay joined the project

2 years ago ·

Alex Ortega joined the project

2 years ago ·

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