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Midpoint Presentation

We would like feedback on some questions we have about our design project

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Stacy Klingbeil — General

Thank you so much for the work you've been doing! This is A HUGE help to us and I'm so excited to see where it's going!

4 years ago

Stacy Klingbeil — General

I've been seeing scary words like "rubric" "deadlines" - HCW really design for the informal learning environment while keeping high learning standards? HCW incorporate more of our fun vibe and welcoming atmosphere? This is an ongoing question here at DFA but getting through steps of the process and DFA should be fun!

4 years ago

Stacy Klingbeil — General

A question I've been thinking about which might make your questions about assessment a little tougher but I think is worth addressing -HCW make the badges more emotional? Our process is so rigid and activity-focused where does empathy, teamwork, feeling uncomfortable, taking chances come into these badges? #trythis

4 years ago

Stacy Klingbeil — Service blueprint: Graphic design

The blueprint has nice graphic design but the graphic design in the badges is a little concern which I feel is a more important application of graphic design methods.

4 years ago

Y'Shanda Rivera — General

Good job! I agree that trying to cut down words to very minimal usage might help.

4 years ago

Stacy Klingbeil — General

Besides the deadlines - what's the motivation to get the badges? Just because it's a "badge?"

4 years ago

Aliza Stein — General

I think you have lots of good work here but in general your documents are all very wordy. Is there a way to make this more succinct? Right now it seems pretty overwhelming for someone who wants to learn this process.... #eh

4 years ago

Stacy Klingbeil - Agreed! How can we incorporate more visuals and an overall cheerful aesthetic?

4 years ago

Julian Bongiorno — General

Love the service blueprint! Talk to Rob about the decision to focus on team members as opposed team leaders as your end user! (IMHO, I think team leaders might be a more effective user) #works

4 years ago

Sami Nerenberg - I was a little confused by the blueprint. There were large segments that said "scaffolding" "team motivation" but I wasn't sure the breakdown of these. Not sure if they go there, but was curious to see what this team thoughts those things might be.

4 years ago

Stacy Klingbeil - Also -the blueprint is solely for design purposes only, correct? Will this be shown to learners?

4 years ago

Sami Nerenberg — Assessments: Appropriate

What kind of feedback or research have you found on the efficacy of badges? Is this a proven motivator for teams? I'd love to hear interviews of how a badge has been tested and the response from teams.

4 years ago

Aliza Stein — General

In your worked out example on HCW on scraping plates is there a reason why you use the word intuitively? Are all HCW statements about doing something intuitively? Or can all the words shift? Just curious!

4 years ago

Stacy Klingbeil - Good point, Aliza! All HCWs should shoot for intuitive design and I am constantly repeating that to DFA teams! I think right angle used it in their HCW to show that users needed to scrap their plates without thinking about it.

4 years ago

Julian Bongiorno — General

For the questions on the self-critique, it might be beneficial to phrase them in an extreme case i.e. change "are the statements specific enough" to "do the statements define a very specific user, a observable behavior, and a place that you can walk though ?" --> so if this question were written on a scale from 1-5, can you make the question define the "5"? Ideally, doing so in a way that there is no way to be higher than a 5. #almost

4 years ago

1 person agrees

Sami Nerenberg - There is the DFA Project Scoping wheel that might be useful as well!

4 years ago

Robert Calvey — Service blueprint: Form

Wish this was more skim able to see what was required in the background. #tryagain

4 years ago

Sami Nerenberg — Assessments: Criteria

Some things I said. Self-Assessment is good. Could be useful to have contrast with examples and always prompt them to ask for help from others. I liked Rob's idea of different types of badges for different levels they've done. Talk to studio lead, talk to Fellow, talk to Faculty advisor, talk to user. The more stakeholders you talk to, the better!

4 years ago

Robert Calvey — Assessments: Criteria

You could look at tiered badges for who you can talk to to get the badge. Bronze for talking to a mentor or faculty mentor and gold for talking to mentors and three users.

4 years ago

1 person agrees

Stacy Klingbeil - This definitely hits on the larger question of what makes them motivated to complete the badges and what helps with assessment

4 years ago

Abigail Stein — General

I think in general your assessment criteria is good...I'm wondering how you will measure clarity? perhaps you need a rubric and then support DFAers with worked out examples so they know what good work looks like #trythis

4 years ago

Gabriella Anton — General

I would love to hear more about how these badges are going to be given to students and that side of the badge process. Are they physical or digital? Stickers? Some combo of those? Excited to hear more.

4 years ago

Sami Nerenberg - Agreed- not sure if it's covered in the class, but would love to hear more of a story from the user perspective around how a team might use this in a particular scenario. Role play could work well!

4 years ago

Stacy Klingbeil - Oh this question is fun! #yay #explore

4 years ago

Kristen McCarthy — General

is there a way to encourage/benefit students for seeking feedback from others? #trythis

4 years ago

Aliza Stein — Assessments: Specific

I think some of your questions are a little vague. For example, under clarity the question is "are the statements clear enough?". This seems to just be a definition of clarity...maybe this question could be more like "Do others interpret these statements the way you intended?" That would encourage them to bring their How Can We statements to other DFAers. #trythis #almost

4 years ago

Stacy Klingbeil — Assessments: Criteria

Self-critique - DFAers might do this too much now - we’re constantly trying to get them out of their own minds and make design decisions based on the users

4 years ago

Gabriella Anton — General

I'd be curious to see worked examples of the assessment for each badge. Those descriptions seem a bit vague for students who dont already know the process. #almost

4 years ago

Matt Easterday — General

For next steps... should probably test badges with learners as soon as possible, then (assuming that's going well) think about the broader service about how these are delivered and reviewed

4 years ago

Abigail Stein — General

if this is an informal learning environment, is a deadline the best way to encourage motivation? shouldn't it be interest driven? #warning

4 years ago

Courtney Dunham — General

I like the use of the LOFT assessment criteria for the statements! And I really like the idea of having a self-critique. It encourages really thinking about their work. Maybe have some kind of prompt that will lead them to think about their statements in a way they haven't already? #nice

4 years ago

Kristen McCarthy — General

The self critique as a separate task is a great way to motivate students to keep pushing themselves. #works

4 years ago

Matt Easterday — Service blueprint: Feasible

I really like the idea of self-critique #yay

4 years ago

Julian Bongiorno — General

What is the process for getting a badge if they are trying to make a decision in a meeting and move on -- i.e. on a meeting agenda, coming up with 3 HCW's is in the first 20 mins and the rest of the time is for a brainstorm. How do we give or not give badges without being a roadblock for the teams? #lookout

4 years ago

Matt Easterday — Service blueprint: Feasible

What is going to be the review process for giving feedback on badges? Is this going to be done by studios? by fellows? How should the badges be displayed? How do learners find out about the badges? #lookout

4 years ago

Robert Calvey — Assessments: Criteria

For the Identify stage, the criteria for HCWs seems a little specific, alough that might be OK because you are asking people to make so many different HCW statements that it will still push teams to cover a wide variety of problem spaces and stakeholders within their scope. #yay #becareful

4 years ago

Christina Pei — General

What guidelines do you have to determine "specific enough"? #trythis

4 years ago

Matt Easterday — Service blueprint: Feasible

The critique statements will have to go into the process guide activities in order to use them in the feedback system #trythis

4 years ago

Stacy Klingbeil - Also - be careful using "critique" as in DFA this is a specific way to get feedback vs. criteria to evaluate your process

4 years ago

Matt Easterday — Service blueprint: Feasible

For the badges -- you probably want to move the instruction (e.g., worked examples) on how to write HCW statements into the process guide and have the badge point people to that guide. #trythis

4 years ago

Stacy Klingbeil - Yes, one of my questions was why so much background on the actual badge?

4 years ago

Stacy Klingbeil - They will probably skim this ... heavily skim

4 years ago

Kristen McCarthy — Assessments: Appropriate

it seems that the phases are well scaffolded, to bring your users to a useful "how can we" statement #good

4 years ago

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